Interesting statistics on conversational AI

 

Our team at Pitch Avatar presents key insights and metrics that have caught our attention, highlighting both current trends and future developments in conversational artificial intelligence.

 

• In 2018, a study by the Massachusetts Institute of Technology revealed that conversational AI enables 90% of companies to resolve customer issues more quickly, while 80% reported improvements in call handling.

 

• According to Tidio, 53% of people find long wait times the most frustrating aspect of interacting with companies.

 

• Data from Gnani.ai indicates that IT support staff require between 10 and 80 hours of training annually.

 

• MARKETSPLAS reports that 78% of service companies deploy conversational AI bots for simple self-service tasks.

 

• By 2022, 91% of adults using voice assistants accessed them via smartphones (MARKETSPLASH).

 

• Gartner found that 68% of people who engaged with chatbots valued their quick response times, and 42% appreciated the availability outside of working hours.

 

• The global chatbot market in the banking, financial, and insurance sectors, valued at $586 million in 2019, is projected to reach $7 billion by 2030 (NMSC).

 

• According to HubSpot, 35% of marketers, 54% of bloggers, and 41% of business leaders incorporate conversational AI among other AI-based tools in their work.

 

• The top five countries leading in conversational AI usage are the USA, India, Germany, the UK, and Brazil (MARKETSPLASH).

 

• By 2025, it’s expected that 95% of interactions between brands and customers will involve AI (AI Business).

 

• Uberall reports that 80% of customers rate their chatbot experiences positively.

 

• MARKETSPLASH highlights that 35% of users rely on conversational AI for problem-solving and gathering information, with 37% willing to use it in emergencies.

 

• The chatbot GReaTa from GRT Hotels & Resorts collected contact details from 84% of its users, and 40% were ready to make a booking (MARKETSPLASH).

 

• As of early 2022, over 50% of Americans interacted with conversational AI for customer service (EMARKETER).

 

• The conversational AI market is forecasted to grow from $13.2 billion in 2024 to $49.9 billion by 2030, at an annual growth rate of 24.9% (MarketsandMarkets).

 

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Source: Pitch Avatar Blog